Shipping policy

The Seller is bound by contract with « CARRIER TO BE CONFIRMED » (the “Shipping Company”). All packages are shipped via the services of the Shipping Company.

Shipping costs of the Shipping Company are calculated according to the weight and destination and are automatically communicated to the Buyer when validating his shopping cart as well as included in the total price of the order to be paid by the Buyer. The Product will be delivered to the address provided by the Buyer in the order form. All the mentioned timing for delivery are calculated in working days and are only illustrative.

The Seller agrees to process the order within thirty days from the day following the order validation. The Buyer may cancel the order if the shipping timing has not been met as long as the order has not been shipped from the Seller’s warehouses. To do so, the Buyer shall simply contact the Seller’s customer service (contact@michinoparis.com). In the case, the Buyer receives the package, the Buyer shall refuse it and ask for a refund of the order from Seller’s customer service (contact@michinoparis.com). As soon as the Seller receives confirmation that the package has been returned by the Buyer, the Seller will refund the Buyer within 15 days.

The timing of delivery indicated above is the average timing and correspond to the processing, preparation and shipping time of the Buyer’s order (exit from the warehouses). Such timing runs from the checkout of the order. To such timing, the shipping time of the Shipping Company must be added. The Products always travel at the risks of the Buyer. In the event of a delay, damage or a missing Product, the Buyer should complain to the Shipping Company or make the necessary reservations to allow such remedies. If the Product is delivered after cancellation of the order, the refund will take place, immediately upon receipt by the Seller of the Product in its original condition. Return of the Product and refund to the Buyer will be processed in accordance with the conditions provided for in Refund policy page.